Help Center


General Inquiries

What is the processing time for pre-order molds?

It has been a few weeks since my order has shipped but I still haven't received it!

A pre-order mold I want is sold out! Will it be re-stocked again?

Can I combine shipping on separate orders?

Can you mark my order as a "gift" or declare a lower value?

Can I request a custom mold?

What does it mean when a silicone mold is "backed"?

What does "grip-sized" mean?

What is your refund policy?

My silicone mold got stuck to the resin and ripped the mold! Can I get a refund or replacement?

Silicone Mold Care Instructions

How do I prolong the lifespan of my silicone mold?

How do I clean my silicone molds?


What is Quadpay?

Who can use Quadpay?

How do I sign up for Quadpay?

When is my first payment due?

How can I check my Quadpay account?

How do partial refunds work?

How do order cancellations work with Quadpay?

What if I will miss a payment?

I have another question about Quadpay.

Resin FAQ

General Epoxy Resin Questions

What are some safety precautions that I should take when using resin?

How do I seal stickers or photos so they don't stain in resin?

How can I minimize air bubbles in my resin?

What are some tips for doming my resin piece?

How do I sand my resin piece safely before doming?

How can I avoid/remove resin over-spills from doming/glazing?