Help Center

Please contact us at support@nekodecocraftshop.com and we will try to follow up on your shipment! However, please keep in mind that once orders are shipped out, we are not responsible for lost or stolen packages as it is out of our control once the shipment has been sent to the courier. 

You can read more about our shipping policies here.

Yes! Any out-of-stock molds will be restocked during my next sale. Check my Instagram for updates on my next restock dates!

Yes, all orders under the same account (email) AND shipping address will be automatically combined and shipping overages refunded. 

If you placed multiple orders using different accounts, your orders will NOT be automatically combined. You will need to leave a note on your order before check-out, or contact us using the "Contact" button at the bottom of the page. 

If you do not wish to have your orders combined, please leave a note on your order before check-out, or contact us before the order has been shipped.

Any import duties, taxes, and charges upon delivery are the buyer’s responsibility. We do not mark shipments as "gifts" or declare a lower value as this is illegal and against the terms of service from our shipping company. Any undeclared or mis-declared items or packages can lead to border delays and result in serious fines and penalties. Thank you for understanding! 

Sorry, I am currently not taking orders for custom molds!

"Backed" means that when you pour resin past the mid-line of the mold, a back layer is formed so that when the resin piece is demolded, the shaker frame is not hollow. This means you only need to cover one side of the shaker with transparent film to seal the charms inside the shaker cavity! 

If you prefer a hollow frame, simply stop the resin pour before the mid-line of the mold.

Sorry, refunds or exchanges are not provided for damages to the mold after usage!

Please understand that silicone molds are only heat-resistant up to 450°F (232°C). Silicone molds have a risk of adhering to your resin piece if too much heat was applied to remove the bubbles. Do not use a torch to pop the bubbles as this will damage the mold. Unless a vacuum chamber is used, there will always be a few small bubbles! The best way to minimize bubbles is to warm the resin before mixing, and mixing slowly with a plastic stirring stick (it is not recommended to use wooden craft sticks as the porous surface creates small bubbles in the resin). Use a straw to blow the bubbles away, or use a regular BBQ lighter and do quick passes over the resin (do not stay in one place as this will overheat the resin and damage the mold). While not necessary, using a mold release or rubbing baby oil onto the mold is also a great way to protect the mold and help preserve the shiny finish!

While not necessary, applying a mold release onto the mold before use is always recommended to ease demolding of the finished piece and help preserve the shiny finish of the mold. If a mold release is not available, rubbing baby oil into the mold cavities is an excellent and equally effective alternative!

Avoid the use of sharp objects when cleaning or inserting charms/confetti into the mold as this can scratch and damage the mold.

Silicone molds are only heat-resistant up to 450°F (232°C). Silicone molds have a risk of adhering to your resin piece if too much heat was applied to remove the bubbles. Do not use a torch to pop the bubbles as this will damage the mold. Unless a vacuum chamber is used, there will always be a few small bubbles! The best way to minimize bubbles is to warm the resin before mixing, and mixing slowly with a plastic stirring stick (it is not recommended to use wooden craft sticks as the porous surface creates small bubbles in the resin). Use a straw to blow the bubbles away, or use a regular BBQ lighter and do quick passes over the resin (do not stay in one place as this will overheat the resin and damage the mold).

For a quick clean, simply use tape to stick up any dust or lint prior to use!
You may also use a damp cotton swab to reach small crevices. 

For a thorough clean, you may use warm soapy water, and let air-dry or pat dry with a lint-free cloth.

Do not use harsh chemicals to clean your molds as this can damage or wear down the glossy finish of the molds.

Avoid using sharp objects to clean the molds as this can damage or scratch the molds.

After use, store your mold in a clean bag to help keep the mold clean.

Quadpay is an installment payment platform that allows you split your purchase amount into 4 payments, every 2 weeks. So much easier than paying for everything all at once!

To be able to use Quadpay, you must:

• Live in the US
• Be at least 18 years old
• Have a valid and verifiable mobile number
• Use a US credit or debit card to make a purchase

You can sign-up for Quadpay on our website during check-out! For the initial sign up, QuadPay will ask for your date of birth, a US mobile number and a US debit or credit card. Once you’ve entered your information, you'll know if you are approved instantly!

Your first payment (25% of the total purchase price) is due at the time of check-out. The remaining three payments will be billed automatically from your chosen debit or credit card, every 2 weeks from the first payment date.

You can check current and past orders on the QuadPay's Customer Portal. Simply log in to view your account by entering your mobile number or email address.

Verify your information and get instant access to current or past orders, edit your information, add a payment card and view your payments.

If you need help accessing your account, please contact QuadPay Support directly at the following link to submit a request: https://help.quadpay.com/hc/en-us/requests/new

When a partial refund is issued, QuadPay will reduce the last installment amount by the amount that was refunded. If the refund amount is greater than the last installment amount, QuadPay will deduct the partial refund from your last and second to last installment - and so on.

For order cancellations, customers are only refunded the amount they have paid to-date via their installments. QuadPay will then cancel all future payments. Refunds can take 2-3 business days to process, depending on the financial institution.

Just be sure to notify QuadPay to avoid a late fee if your payment method is not up-to-date or if you can’t make your next payment. You may contact QuadPay by clicking here. Please note that QuadPay will determine whether or not a payment date change can be honored.

Installment payments are automatic, however, QuadPay will charge a late fee in certain instances such as if your payment cannot be processed because your debit card account has insufficient funds or your credit card is no longer valid.

In such instances, QuadPay will charge a $7 late fee after the first missed payment on each installment. If any installment goes past 7 days late, there will be a single additional fee per order of $7. If your payment is denied in error, you can contact QuadPay Support by submitting a request at https://help.quadpay.com/hc/en-us/requests/new.

Always use gloves! Even if it doesn't seem like you are having any negative effects from touching resin, every one has a risk of developing a severe allergic reaction from repeated contact with resin!

Always use a fitting respirator with organic vapor cartridges! Inhaling resin fumes can cause irritation of the nose, throat, and lungs, resulting in inflammation and asthma after prolonged exposures. Even if the resin brand says they have no VOCs, using the appropriate respirator is always recommended especially if you are working in a small space. Using a respirator is especially important when you are sanding resin or using a lighter to pop air bubbles!

Work in an open, well-ventilated space if possible!

Do not allow children or pets near uncured resin!

There are a few ways you can use to seal stickers/photos so they do not have wet stains when inserted into resin:

1. Seal the sticker/photo with a clear coating, such as Mod Podge or Duraclear Gloss Varnish and allow to dry before inserting into resin.

2. Cover both sides with clear tape.

3. Laminate it.

4. If you are printing out an image, you can print it on glossy waterproof paper! This will not stain, so you don't need to laminate it or seal it with a clear coat.

If you are using silicone molds, do not use a torch to pop air bubbles in the mold as this will damage the mold! If necessary, only use a torch on the resin before pouring into the mold. Keep in mind that unless a vacuum chamber is used, there will always be a few small bubbles! Here are some tips to help minimize air bubbles in your resin without damaging your silicone mold:

- warm the resin before mixing, such as by:

1) submerging the resin bottles in warm water for 10 minutes; or 

2) placing the bottles in front of a space heater at low settings for 10 minutes (be careful not to place the bottles too close to the heater - keep the bottles at least 7” away from the heater)

*keep in mind that warming the resin will reduce the working time of your resin.

- mixing slowly with a plastic stirring stick (while commonly used, it is not recommended to mix with wooden craft sticks as the porous surface creates small bubbles in the resin)

- use a straw to blow the bubbles away, or use a regular BBQ lighter and do quick passes over the resin (do not stay in one place as this will overheat the resin and damage the mold)

- After mixing your resin, dome after 5-10 minutes once the resin has slightly thickened. This helps to avoid overspill.

We always recommend wet sanding over dry sanding! Dry sanding results in lots of resin dust particles to become airborne, which is dangerously toxic to inhale! With wet sanding, the resin particles are trapped in the water. If dry sanding is necessary, ALWAYS wear a respirator!

- The easiest way is to apply liquid latex on the other side of the piece before doming. This way, any over-spills can be easily peeled off with the latex after doming!

- If you do not have liquid latex, wait until the resin has slightly thickened before doming. Do not pour large amounts at once. Use a brush to brush on a thin layer.

- Before the resin has cured, you can remove any overspills by wiping the sides with a baby wipe or alcohol wipe.