Ready-to-ship: items that are ready-to-ship will be shipped out within 1-4 business days from purchase.
Pre-order: pre-order silicone molds are made-to-order and require 1-6 weeks to make before shipment. Processing time depends on our current volume of orders.
Orders are shipped out from Vancouver, BC (Canada) via Chit Chats, a shipping company that collaborates with carrier partners, USPS & Asendia, for final delivery of your package in your destination country.
SHIPPING OPTIONS & ESTIMATED DELIVERY TIMES
NOTE: SHIPPING MAY BE DELAYED DUE TO COVID-19 RESTRICTIONS. Thank you for understanding.
– Expedited shipping with tracking: 2-8 business days
– USPS First Class Mail (tracking number included): 5-10 business days
– USPS Priority Mail (tracking number included): 2-5 business days
– Asendia International Priority with tracking number*: 5-25 business days
– USPS First Class Package International with tracking number: 8-25 business days
*Please note Asendia full tracking is only available for the following countries:
Australia, Austria, Belgium, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Russia, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, United Kingdom
Please note that it takes 1-3 business days after the package is shipped for delivery updates to appear on tracking (updates do not show until the package has been transferred from the Canadian shipping company to USPS).
When your package is shipped, you will receive a Chit Chats tracking number. You can track your package here: https://chitchats.com/tracking
A second tracking number will also be issued from the shipping company. For packages with an additional USPS tracking number, you may track your package here:
International packages shipped by Asendia (with a tracking number) can be tracked here: https://www.asendiausa.com/
Neko Deco Craft Shop is not responsible for any lost or stolen packages during transit. Additionally, shipping delays may occur if your package is held back at customs, which is out of our control.
Shipments bound for international destinations may be subject to customs inspects, customs duties and taxes. Any import duties, taxes, and charges upon delivery are the buyer’s responsibility. We do not mark shipments as "gifts" or declare a lower value as this is illegal and against the terms of service from our shipping company. Any undeclared or mis-declared items or packages can lead to border delays and result in serious fines and penalties. Thank you for understanding!
Incorrect Shipping Address
If an incorrect shipping address was provided and your order has already been shipped out, additional charges will incur for the return of the item and re-shipment of your order to the correct address.