Shipping Policy

Pre-Orders require 1-6 weeks to be made before shipping.

Ready-to-ship items will be shipped within 1-4 days after payment has been processed.

Orders are shipped out from Vancouver, BC (Canada) via Chit Chats, a shipping company that collaborates with carrier partners, USPS & Asendia, for final delivery of your package in your destination country.

Shipping Options & Estimated Delivery Times:

CANADA
– Standard shipping with tracking: 2-8 business days

USA
– USPS First Class Mail (tracking number included): 5-10 business days
– USPS Priority Mail (tracking number included): 2-5 business days

INTERNATIONAL 
– Asendia International Priority with tracking number: 5-25 business days
– USPS First Class Package International with tracking number: 8-22 business days

Please note Asendia tracking is only available for the following countries:
Australia, Austria, Belgium, Brazil, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom

Please note that it takes 1-3 business days after the package is shipped for delivery updates to appear on tracking (updates do not show until the package has been transferred from the Canadian shipping company to USPS).

Packages with a Chit Chats tracking number can be tracked here: https://chitchats.com/tracking 

Packages shipped by USPS can be tracked here: https://www.usps.com/welcome.htm

Packages shipped by Asendia (with a tracking number) can be tracked here: https://www.asendiausa.com/

Neko Deco Craft Shop is not responsible for any lost or stolen packages during transit. Additionally, shipping delays may occur if your package is held back at customs, which is out of our control. Thank you for understanding!

Incorrect Shipping Address

If an incorrect shipping address was provided and your order has already been shipped out, additional charges will incur for the return of the item and re-shipment of your order to the correct address.