COVID-19 Shipping Delays

Due to the current situation with the COVID-19 pandemic, you may expect shipping delays with your package. Postal services are receiving heavy shipping volumes as more people have shifted to online purchasing with store closures and social distancing recommendations. In addition, many important safety measures, such as physical distancing, have been implemented in postal processing facilities which means all shipments will take longer to process.

International customers outside of Canada/US can expect delays up to 4 months or longer. Please understand that refunds cannot be issued for shipping delays caused by the pandemic. Due to limitations in transportation, shipping fees have also increased during this time. In addition, full tracking is no longer being offered for some countries. If you would like to upgrade your international shipping method, please contact us to see what shipping methods are offered for your location.

Shipments to Canada and US will now have postal insurance covering for loss or damage caused during transit. If you believe your package has been lost in transit, please contact us with your order # and we will help you follow-up on your package.

Due to COVID-19, some countries have suspended mail services. As a result, we are unable to ship to the following countries during this time:

  • Angola
  • Antigua and Barbuda
  • Aruba
  • Azerbaijan
  • Barbados
  • Bahamas
  • Belize
  • Bermuda
  • Bolivia
  • Bosnia and Herzegovina
  • Botswana
  • Brunei
  • Cameroon
  • Cambodia
  • Cayman Islands
  • Chad
  • Cook Islands
  • Costa Rica
  • Cuba
  • Democratic Republic of the Congo
  • Dominica
  • Dominican Republic
  • Ecuador
  • Estonia
  • Fiji
  • French Guiana
  • French Polynesia
  • Gambia
  • Guatemala
  • Guyana
  • Haiti
  • Honduras
  • Iraq
  • Ivory Coast
  • Jamaica
  • Jordan
  • Kiribati
  • Kosovo
  • Kyrgyzstan
  • Laos
  • Liberia
  • Libya
  • Madagascar
  • Malawi
  • Mauritania
  • Mauritius
  • Mongolia
  • Montenegro
  • Myanmar
  • Nicaragua
  • Panama
  • Papua New Guinea
  • Republic of Congo
  • Rwanda
  • Samoa
  • Seychelles
  • Sierra Leone
  • Solomon Islands
  • South Africa
  • South Sudan
  • Sudan
  • Tajikistan
  • Tansania
  • Timor-Leste
  • Tonga
  • Trinidad & Tobago
  • Turkmenistan
  • Turks & Caicos
  • Uganda
  • Uzbekistan
  • Vanuatu
  • Venezuela
  • Yemen
  • Zimbabwe

 

Thank you for your patience and understanding during these difficult times.